Refund Policy

Returns 

All Sora Jewelry pieces are handmade to order. This means each piece is made specifically for you, in your choice of metal, and often with customizations such as personalized sizing, engraving, etc. For this reason, returns due to change of mind are not accepted. Please get in touch with any questions you may have about your piece before ordering, to be sure your jewelry is right for you. 

 

Production Turnaround Times 

All Sora Jewelry pieces are custom made to order. On each product page, the approximate turnaround time is listed. Please note that these times are a guide only, and are subject to change and delay. If you require your jewelry for a certain date, please email before purchase, so that we can aim to have it delivered to you by the necessary date. Although every care will be taken to ensure the jewelry is delivered to you in time, delays are always a possibility. The turnaround times listed do not include shipping time. Please consult the below paragraph for more information on shipping times. 

 

Shipping 

All orders within the US are sent using complimentary FedEX, except for deliveries to PO Boxes, which are sent using USPS. You will be contacted upon dispatch of your order, and will be provided with the tracking number, which you can track at www.fedex.com. Shipping times within the US vary from 1-4 business days. 

Please note that shipping times do not include production times. Please consult the paragraph on Production Turnaround Times for more information. 

Sora Jewelry Co. takes no responsibility for lost or delayed shipments.

 

Duties and Taxes 

International orders may be subject to import duties and taxes. As the recipient, you are responsible for the payment of any duties and taxes. Payment of these duties and taxes will be necessary to release your package from customs.  

 

Faults 

As each piece of jewelry manufactured by Sora Jewelry is handmade to order, there will be small variations and differences between each piece. Slight variations in the color of gemstones are not considered faults, as each gemstone is unique. 

Gold can become scratched and marked during general wear. Scratches, marks, and texturization of metal due to general wear is not considered a manufacturing fault. If you feel your piece is faulty, please get in touch to have your piece of jewelry assessed. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Repairs 

Repairs are assessed on a case-by-case basis. If you feel your piece of jewelry needs to be repaired, please get in touch. Depending on the specific repair required, you may incur a fee. This will be quoted to you before any work is undertaken. Please consult the Warranty information below. 

 

Resizes 

Most rings can be resized up or down several sizes. For straightforward resizes, the first resize is complimentary. On non-straightforward resizes, for example in the case of the ring needing to be sized up or down by more than four sizes, you will be charged a resize fee. This fee is calculated on a case-by-case basis. If you need to ship your ring back to have it resized, you will be responsible for shipping costs both ways. Rings with diamonds set all the way around cannot be resized.  
 

 

Warranty 

Sora Jewelry Co. covers to cost of reasonable repairs for normal wear within six months from the date of purchase. Normal wear is defined by wear that is in line with our care guidelines, which are provided with your newly purchased piece.  

It is important to note that once your piece of jewelry has been worked on my any other jeweler, Sora Jewelry Co. will take no responsibility for issues arising with your jewelry, and your warranty will be voided. For this reason, please ensure all repairs, resizes, and cleaning is done by Sora Jewelry Co. only. 

It is important to have your jewelry assessed and checked once a year, by Sora Jewelry Co. This will ensure any issues with your jewelry are picked up quickly, and can be repaired. If you do not have your jewelry checked annually, we take no responsibility for issues that may arise over time. 

For pieces that require repairs for issues that have arisen outside of normal wear, such pieces that show signs of misuse or accidental damage, repairs or will incur a fee. This fee will be dependent on the damage required. We will provide a quote and summary of repairs needed before undertaking any work. 

It is strongly advised that you insure any valuable pieces. 

We do not cover the cost of any missing or lost diamonds or gemstones, or lost jewelry.