FAQ

For ready to ship pieces, please allow 1-2 business days for processing, plus shipping time. For made to order pieces, please allow 10-15 business days for processing, plus shipping time.

Please read specific product descriptions and details before ordering.

Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays.

During peak and holiday seasons, there may be processing and shipping delays.

Please email us at info@sorajewelryco.com with your order number within 24 hours, and we'll try our best to accommodate your request.

If your order hasn't shipped, we can edit the shipping address. Email us at info@sorajewelryco.com with the updated address as soon as possible. 

We are unable to edit a billing address once an order has been placed.

Click "Track My Order" in your shipping confirmation email, or log into your account on sorajewelryco.com. Please note that it can take 1-2 business days for a tracking number to show movement.

Cancellations can be made within 24 hours of receiving your order confirmation email. After 24 hours once your order is processed it cannot be canceled. We really want you to love what you buy from us, but if you are truly unhappy with your Sora jewelry piece and want to return it, please do so within 7 days of purchase for a full refund or exchange. Pieces must be unworn or lightly worn, and in excellent condition. Please contact us before sending any returns back to us and we will give you further instructions. We will not refund shipping on either end of the return.

We do not accept returns, exchanges, or resizing requests for international orders.

Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.

We do not accept partial returns for single products i.e. only returning a chain or a pendant from a necklace purchase.

Please be advised that once the product has been shipped, we do not refund shipping costs.

Yes, you can directly exchange by emailing us at info@sorajewelryco.com

If you'd like to exchange for a half size, we can resize your piece when you purchase. Once purchased, please email us at info@sorajewelryco.com and send us your ring size.

We do not accept returns, exchanges, or resizing requests for international orders.

Custom orders, custom and half sized pieces, and engraved items are final sale and cannot be returned or exchanged.

Returns are typically processed within 3-5 business days of their arrival at our studio. Once our team has processed your return, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days. 

Please note that we are unable to refund shipping costs.

Because we carry such a wide range of options, most of our pieces are made to order. They are made especially for you to your specifications.

Can I return made-to-order pieces?

We cannot return most made-to-order pieces as the items are made just for you. If you find that your order is not a perfect fit or if you’d like to change something about it, it is possible we can help! If you’re unsure about sizing or possible alterations, just reach out and out team would love to assist!

Are all jewelry items on your website in stock?

While we do carry samples and have stock in some of our styles, in stock pieces are always made in 14k or 18k yellow gold and rings are a size 6 or 9. While we keep a wide selection of styles in stock, not every style is available

All of our in-stock rings are a size 6. We chose 6 as our sample size because it is in the middle of the average ring size range and is easily resizable up or down in most cases.

How long does it take to get a ring resized?
If you are interested in a one-of-a-kind or collection ring and you know your/your partner’s ring size, please allow 2 weeks for resizing. If you are unsure of your/your partner’s ring size, we always recommend taking the ring as is, in a size 6. Your first resize is complimentary and you can take advantage of this service at any time.

Can I purchase a band as-is directly from the website?

Because we offer such a wide selsction of bands, all of our band styles are made to order.

How do I determine my ring size?

If you need help determining ring size, the most accurate option is to work with an experienced fine jewelry professional. There are many factors to keep in mind with ring sizing and using an at home kit can often be inaccurate without an expert’s help. Our hands naturally fluctuate in size depending on diet, exercise, and environmental factors. Anatomy should also be considered. If you are unable to visit a fine jeweler to determine ring size or would like to keep it a surprise, we recommend selecting a size 6 and returning for resizing once you have determined proper sizing. In cases where we are unable to resize, a new piece will be made for you instead.